Customer Testimonials
Hey all,
Just wanted to give a shout out about our recent Outback 29RLS purchase. We went to Pete’s RV Center in South Burlington, VT with a bit of a chip on our shoulders, but left today totally won over due mostly to our salesman. DH and I went to Pete’s on a Sunday about two weeks ago and they had lots of Outbacks in stock, outside all locked, so DH and I went inside, I went to the ladies room, DH went looking for salesman. I came out of the ladies room to hear DH shout “Holy Cow you scared me” followed by two men laughing!! Anyway the other laugh was coming from our salesman. He trudged outside with us, through ice and snow battery pack in tow!! We looked at a minimum of 7 TT’s and 5ers, some Outbacks and some not. After about an hour our salesman told us he was only there to meet with another customer!! It was Sunday and the dealership was closed!! We said, “go take care of them, we’ll come back during open hours”, and our salesman said they were being taken care of, and kept right on with us, BUT as a former salesperson myself, I made him go at least check in. He did, and came back to us in the 29RLS, we ran some numbers, etc and after about three hours total, we all went home. Over the course of the next two weeks, we looked again and again, and our salesman was a trooper, putting out slides, answering questions, always with a smile. We didn’t want to sign papers until after our local show, but wanted to close by the 29th, so our salesman got to put our sale in his Feb. count. (Again previous sales person Feb in VT is a tough month) So we went to the show the morning of the 29th, didn’t see anything that beat our Outback, and went back to Pete’s RV Center, and signed the papers.
Thanks to all at Pete’s RV Center!
Ember and DH
We want to thank your service department personnel. Recently while on a vacation in a remote area of the Adirondacks, our refrigerator quit working on gas. Since we we’re dry camping it was a crisis. After finding a location where a cell phone would work (high on a rock) I was able to contact your service dept. and explained our problem to a service tech. He walked me thru the procedure of bleeding the propane tanks. We returned to camp, followed his instructions and it started! The tech was patient and knowledgeable with me on the phone. Our problem was solved and we appreciate all you did to help us.
Thanks,
Ralph & Cindy VanEss
P.S. We didn’t have to ruin our vacation to find a repair shop!
Dear Joe,
Elise & I thank you for the most pleasant albeit whirlwind sales experience. We know the Lexington will become a pleasant addition for us. I want you to know and spread the word, that a significant part of our decision was based on the friendly ‘tone” of the business place and the staff. The interaction between staff members, the fact that you addressed every one by name, as acknowledging them as people, impressed us greatly, for it was how we ran our business.
Regards,
Woody
Randy was over to see us on Sunday! He took care of business. A real nice guy and a fine ambassador for Pete’s. polite, very clean, & friendly. He even took off his shoes which made the wife real happy. Thanks to you & Terry for taking care of business.
Have a good one!
Ed Graveley
Mark and I both want to thank you for the great service. I am thrilled. The customer service at Pete’s RV goes above and beyond. We will definitely spread the word. Again thank you.
Karen Walker
Dear Ed,
Here is the receipt for the electric jack we had to replace on our trip from Vermont to Florida. We had the furnace looked at yesterday by Florida Outdoors and they determined that it is the fan motor and sail switch that needs to be replaced. Unfortunately they did not have the parts in stock and we are leaving for LA in two days. We will have it repaired once we get settled again. The repair has been pre-approved by Easy Care.
Thank you for taking care of the reimbursement for the electric jack. We greatly appreciate your assistance with this matter please call me if you should have any questions.
We are so thoroughly impressed with you, your service and in Pete’s RV Center overall. The service we have received has brought us much peace of mind. You have been extremely helpful, patient, and simply a pleasure to work with over the last 2 months. Thank you again for all you have done.
Sincerely,
Kristine Ulrich
Dear Mr. Shepard,
I’m writing to congratulate you and your staff for something that we don’t find anymore – it’s called customer service.
About 1-1/2 years ago, I purchased a 2000 Georgie Boy from you and that negotiation went just fine. It wasn’t until I owned the unit, traveled with it, and from time to time began to need assistance. Then I discovered the outstanding customer service that I mentioned before. Whenever I called and spoke to Ed or Pete or someone else, they took the time to solve my problem, no matter how long it took. They were knowledgeable and patient. About a week and a half ago, traveling South, I had another incident and needed some advice, and again the same thing happened. When I hung up with Ed, I said to my wife “I’ve got to write a letter to the owner. These people have really lived up to their promise of customer service.”
Thank you for creating this experience – keep up the good work!
Sincerely,
Bob Diehl
We want to say a big ‘thank you’ to the crew that came to work on our new camper in Concord, Vt. Yesterday. They were very polite, knowledgeable, and more than willing to share their expertise with everyone around. They were very concerned about making sure that we were happy, and we were. They’re a great asset to your business.
Clem & Carole Fournier
Dear Alan,
What a gem you are. Patient with all my questions and always wearing a smile. I’ve already conditioned the roof and I’m 2/3’s finished with waxing her. Once I started digging in I realized how much your service department had done. Your department is amazing. What a great reflection for Pete’s RV. Always putting the customer first. I didn’t get his name so please send a thank you to the gentleman who installed the gooseneck adaptor. He did a great job. And he made us a priority. Please thank him again for us. And thank you for your kindness.
Craig and Birgit Wood
P.S. Thank you for the new battery also.