"Bought our new Big Sky in May 2012 from Pete's in Schererville, IN and could not be happier. The service team is amazing Aaron, Al, Todd, Brian, Philip, Rick and Vicki are so friendly, courteous, and customer oriented. We have had our unit in a few times for warranty work and they are always up beat and seem very happy working for Pete's RV. They are a pleasure to work with. I'm sure I forgot someone in the service department and I am sorry if I did cause they are all great."
- Patty and Gary B. from Ogden Dunes, IN
"Thank you again for assisting us in purchasing our Cougar High Country 321RES.The experience went very well, the people were extremely patient and helpfull, and Paul knows how to see it through. We really appreciate the fact that much of the team needed to stay a little bit later than usual to accomodate Michelle's schedule. I can say every minute we spent at Pete's RV was worth it."
- Mark R. from South Bend, IN
"I would like to thank you all for working with me to getting the trailer to the point where I was comfortable in towing it without worrying about the setup. It towed so much smoother after leveling the trailer. It was a noticeable difference. Great!! Louie was great at sales and I appreciate all his help in assuring me that Pete's RV takes care of their customers. I have heard only good things about Pete's RV. That they take care of their customers: I would agree. Your staff in service was very accommodating and friendly. Chris answered all my questions and everybody displayed a loyalty to Pete's RV as being a good company with customer care taken seriously. I would return and recommend Pete's RV to other potential customers."
- James G. from Massena, NY
"What a customer service experience we had from Pete’s RV in July 2012. We were 100 miles from home, preparing for a storm, when we foolishly managed to lock ourselves out of our Outback camper. Because it was after normal office hours we could find no local help. We called Pete’s (our dealer) and even though it was late, Nancy answered the phone. We explained our problem and was told, ‘I will find someone.’ A few moments later, Terry Shepard, the president of Pete’s RV came on the line and said, ‘We will find a way to help you.’ He said, ‘give me 15 minutes to go look at a model like yours and I’ll call you back.’ He called back a few moments later and said, ‘here are a few things we can try before we call our area contacts.’ The suggestions he made took care of our problem and we were able to enjoy the remainder of our vacation. This type of service is why this is our 5th purchase from Pete’s and will continue our loyalty and praise to Pete’s RV. Everyone preaches customer service, some might match but no one beats Pete’s RV.”
- Moe and Judy D. from Essex Junction, VT
"I just wanted to send a note to thank Rick and your staff for a great experience buying my travel trailer. It's been two years now, but I am still loving and enjoying my trailer. The service I received when I picked up my RV was incredible. My husband was unable to come with us so my daughter and I made the long trip from Nova Scotia. I was a bit uneasy at first, but worth every minute. You and your staff made me feel comfortable and made sure that I had everything I needed before we made our long journey home. Thanks Again Pete's RV."
- Carol R. from Herring Cove, NS
"I'm writing to thank the two service techs that came out on Monday night, after putting in a full days work,to repair my awning and a few other minor problem I had. I appreciate this effort because they didn't have to go out of there way to do this. They could of told me that I had to wait until the following round of service calls but they didn't. THANK YOU! If I need service again, I will definitely call Pete's RV."
- Tim P. from Wheeler, IN
"Just wanted to say thanks for a great experience and a beautiful new Springdale! I am recommending you to all my camping buddies for their next purchase. Big thanks to your staff and to Joe Vartuli for helping to make this happen!"
- Richard B. from Billerica, MA
"We visited the shop in June with a fried IOTA power switch. Your service writer, Ed, took us in right away, you folks had a replacement part on hand, and the tech got right on it. We were on our way inside of three hours. Everyone at the store was friendly, concerned about getting us back in shape, and provided the highest level of service. We thank you so much. We will highly recommend Pete's to all we can."
- Jim and Bette M. from Elkton, FL
"We just want to tell you that everything at the customs was fine. We are really proud and happy about our RV and thank Chad so much for his patience and great professionalism. We are all thumbs up! "
- Patricia and Frederic G. from St. Julie, QC
Everything with the delivery went well! The driver was really helpful with getting us hooked on and taking care of the paperwork at the border. We used the unit over the last weekend and it was great! Thank you for everything!"
- Jennifer and Steve B. from Innisfall, AB
"We want to let you know that we are extremely pleased with our new Cougar 30FKV Travel Trailer, and want to thank you very much for your prompt and courteous e-mails and phone calls over the past few months as this was our first time purchasing a unit on-line from the United States. We will certainly recommend Pete's RV, as your customer service was second to none. The lady who delivered our trailer, Mary-Jane, was extraordinary and parked our trailer exactly the way we wanted it. Because of your exceptional service, we would not hesitate to do business with you sometime in the future. Again, thank you very much and it was a pleasure doing business with Pete's RV!"
- Bernard and Janice L from St. John's NL
"Just a note of thanks to some very special people at Pete"s RV. My Husband and I just bought a Summerland. We had 2 pop-up for the last 28 years and were looking for something a bit larger. Jason was very helpful in helping us decide which trailer would best fit our needs. Jason was very informative and has a great personality. Vicky, the store manager, was very friendly, patient, and treated my husband and I like we were her best friends. She helped us out a lot in choosing the right items for our camper. Casey and Don were great, friendly, and really know how to treat customers. Last but not least a Special Thank You to Aaron Resa in service. He answered a bunch of questions we laid on him. Aaron was courteous attentive, and gave us Exceptional service. A Big Thank you to all!"
- Dale and Kathy L. from Highland, IN
"We just wanted to express how impressed we were with Randal, we live in California and was searching for an RV with the perfect floorplan for our needs. I went online and had a live chat then email from Randal to follow. Randal made this long distance transaction painless and any fears we had doing business over the internet were gone. He returned phone calls and emails faster than anyone I know or have done business with. All questions were answered in detail and with the utmost satisfaction. Randal is the nicest, easy to work with person we have ever run across. The Cougar 28SGS was delivered from Indiana and we were very excited to see inside, (living in California we had no where to go see one in person),and it was perfect. Randal had pictures taken of the exact RV we were purchasing. In our opinion Randal went above and beyond the call of duty...never leaving us hanging, Even though we never met, I felt like I knew him personally.Thank you Randal and Pete's RV for an awesome experience."
- Sheri and Mark L. from Clovis,CA
"Last July we bought a Keystone Residence from you at your Indiana location. Our sales person was Jack Emerson and he was and has been very helpful from the sale through our recent need for warranty work. Also we are extremely pleased with Alan in the service department and especially want to thank and commend Rick. We required warranty work at our site in Marsellies, Il. Rick came out on two occasions. His work was top quality and he went above and beyond to explain his work and answer our many questions. We plan to purchase a Rockwood HW277 from you in the near future because of the excellent customer service. Also, we tell anyone who will listen about Pete's RV. Thanks for the outstanding service."
- Larry and Helen from Boilingbrook, IL
My wife and I had been in the RV market for several months when we ran across Pete’s RV on the internet. We emailed your dealership along with eight others over a period of two days trying to find a specific Keystone Cougar. We received a response via email and phone from Scott Ourednik immediately. Scott then worked closely with me for several days educating me on the RV as well as what Pete’s RV had to offer (delivery to Texas, etc…). He was by far the best sales person in knowledge and manner that I dealt with during our search for the Cougar. In fact, Pete’s RV remained in the running all the way to the final two dealerships due to Scott’s commitment and hard work. Ultimately, the logistics of buying an RV that was 1,100 miles away pushed us into purchasing the unit from a dealer in Georgetown, Texas. Honestly, this was a difficult decision for us because my wife and I both felt that Scott had earned our business and deserved the sale. In a culture where service, honesty and customer care are almost non-existent it was refreshing to find someone of Scott’s character. We hope to do business with Pete’s RV sometime in the future.
--Eddie R. from TX
Randal, Chad, and Ed: I wanted to send you all pictures of the Starcraft pop-up camper and all the crew camping in it! It is working out great, and we all love it! It towed beautifully and was no trouble. Please assure Ed that the leveling wheel chocks are on the opposite side of the camper, and that it is just the picture that looks crooked! Even though the small stick-on levels don't show up in the picture, they are there right where Ed showed me to put them, after we leveled it with my Grandpa's big level. The cats are watching birds out the windows, and the furnace works great! thank you all so much for all your help!!
--Joanne Y. from St. Albans, VT
Kyle: We wanted to send you an email to express our appreciation of the absolutely excellent service we received at your Dealership. Rick was fantastic! We're from Ontario, Canada and I was really worried about buying from the States but did my homework and started calling a couple of dealerships. I had called a dealership in New York as it was much closer but their customer service was nothing compared to what Rick did for us! I had a ton of questions and he was very patient, explaining every step of the way. Your pricing was lower even though we factored in delivery charges as well. Delivery was seamless, we met at the Buffalo border and the driver stayed with us until we were ready to be on our way. I would absolutely recommend Pete's RV to everyone I know, especially Rick. I can't say enough about him! Keep up the fantastic customer service and you'll always have your customers coming back to you!
--Deborah and Leon Z. from Whitby, ON
We were so impressed on the teamwork that went on there with the things that needed to be done. Everyone was friendly and got the job done! Not one employee we heard questioned anything they were asked to do! Very professional service!! I see the business realizes it's not all about the sale! Great service is so important. We are anxious to hit the road in our unit. Again, a great experience at Pete's RV!
--Rob and Karen from Sheldon, VT
Joe: I just wanted to thank you again for your help in the purchase of my trailer. Everyone who helped us at Pete's RV--from you to Kyle and Ed were just wonderful. We own and operate a family business as well and we were very impressed with your high quality facility, and the knowledgeable and friendly staff. I will be highly recommending you to everyone I know in the market for an RV.
- Natasha E. from Halifax, NS
We would like thank Rick, Kyle, and Nancy, the service department ,and Devra in the store for treating us so well. Even though we didn't buy one of them higher priced campers, you guys and girls took care of us very well. We would refer anybody that needs a RV to shop PETES RV 1ST! Again, thank you very much for taking the time to take care of us so well. Looking forward to doing business with you guys soon.
- Rob and Wendy from Johnson, VT
Todd McGinnis and crew at Pete's RV in Indiana: Thank you for a great RV buying experience. I would recommend buying from Petes RV no matter the travel distance. We traveled 800 miles and were very pleased with the camper and the attention your team employed before we took delivery. Also, a great word of thanks to Jack Emerson and Rick in service. Both guys went above and beyond the call of duty to ensure that we were happy and understood how to use our new 5th wheel. Great Job and we will tell everyone that it's worth the drive to Pete's RV.
- Tim S. from Prescott, WI
We have been bragging non-stop to everyone about our fantastic purchase experience with PetesRV. It's not all that cool to talk price, but there's no way to avoid the subject when trying to convince folks on our good fortune. We don't fail to mention the over-the-top customer service as well.
- Max and Jill H. from Abilene, TX
I just wanted to thank you for everything you have done to get us into our new Passport. It certainly has exceeded my expectations. What a great unit! It certainly was a long day at the dealership on Monday, but we were able to work through the bumps in the road. Chad is a very big part of Pete's RV. It was a pleasure to work with him through this process.
- Corey P. from Bowdoin, ME
Dear Mr. McGinnis:
We recently purchased a Keystone Outback and wanted to thank you and the service staff for the attention to detail that was put into the preparation and delivery of our new camper. We especially wanted to bring to your attention the professionalism, courtesy and knowledge put forth by Randy Murray. We are neophytes to RVs but he led us through the selection process with a great deal of patience and understanding. He gladly answered our many questions and was both thorough and knowledgeable. He is definitely a huge asset to your organization. We look forward to many exciting adventures spent in our Outback and will be sure to recommend both Randy and Pete's RV Center.
Barbara and John C.
Well we finally made it back to Oregon. The Outback was a real champ through the wind, ice and snow we experienced on our way across the states.
The entire team in Schererville were incredibly hospitable and helpful. You should be proud to work for such a customer friendly and accommodating company.
Best wishes to you and yours.
I'm sorry I missed you Thursday, I was looking forward to meeting you. The furniture swap went very well. I had a small list of problems they took care of as well.
Pete's RV Center is first rate in my book! Everyone I came in contact with was courteous; friendly and helpful. I mean EVERYONE, from the front office; the store; the service personnel and of course the salesman, Rick Campbell.
Buying a camper over the Internet was a little frightening, but your quick response to any questions or calls or e-mail, made me feel more at ease. The furniture swap gave me exactly what I thought I was buying from the pictures.
I'm happy and satisfied. It all turned out well.
Thank you everyone at Pete's,
Dear Mr. Shepard
As the economy has languished in the United States I have found service levels of companies, in most sectors, to be deteriorating. I would guess that is true of the RV sector, though I suspect your business has done well over the last few years.
Last year I purchased a Montana High Country from Pete's RV. We've had our share of issues with the machine, but I expect that's fairly normal for first time buyers of RV's. Your service department has been responsive, but that is not the reason for this letter. The reason for this letter is to comment about one of your employees. I'm referring to Randy Murray.
Last fall Randy came out to my RV located on a permanent site in Isle La Motte. His mission was to winterize and show me how to do the same. He was efficient, courteous and demonstrated a very high level of experience and expertise. I was confident in his work and, sure enough, I arrived in the spring to find everything to be in ship shape.
This year I decided to go it on my own. As you know, there's a lot to remember and also a lot that's not in the owner's manual about winterizing. As I proceeded I realized that I didn't remember everything Randy had shown me last year. So, I picked up the phone and telephoned him. I know he is no longer in service and now earns his keep in the sales department. However, that makes his behavior and assistance to me all the more commendable.
Randy took me by the hand (figuratively) and explained step by step what I should do. Additionally, he paid special attention to guiding me through some of the trickier parts of the process. I also paid less than adequate attention to his guidance and got myself in trouble, generating a second call to Randy. Again he bailed me out with his courtesy, patience and expertise.
Mr. Shepard, I would urge you to continue to hire personnel with the exemplary qualities demonstrated by Randy. With employees like him you will have customers like me for life. Oh, and by the way, who do you think I will be buying my next RV from?
Thanks for listening,
Please continue to hire personnel with the exemplary qualities demonstrated by Randy. With employees like him you will have customers like me ......for life. Oh, and by the way, who do you think I will be buying my next RV from?
- Bill B. from Colchester, VT
Our air conditioner leaked water so we went to Pete's RV Center. Terry Shepard and the entire staff were extremely helpful and went above and beyond the call of duty. I highly recommend Pete's RV Center to anyone looking to buy an RV.
- Lee and Margaret from Helotes, TX
I just wanted to take the time to tell you how much we enjoyed our experience this past weekend with the Pete’s RV staff at the Indiana location. My husband worked with Randy over the phone for weeks it seemed on a Cooper Canyon 5th wheel. We spoke with Randy (even on his days off), emailed, and finally settled on a deal for the camper. It was totally worth the 8 – 9 hour car ride from Julian, Pennsylvania to Indiana. When we arrived, Dave from service met with us and completed a very thorough walk through with our camper. He went over every inch of the camper, flipped every switch, opened every door, and essentially every working part. This will be the third camper. Yet, we have never seen or learned so much about a camper since Dave's walkthrough. He was very informative and helpful...We will surely be telling our friends about Pete’s RV and the wonderful treatment we received from the entire staff. This was the best experience we’ve had in a long time. Thanks again to the whole Pete’s RV staff for making this trip a wonderful one.
- Stacy and Larry L. from Julian, PA
We drove out from California your Indiana store after sending a few emails and phone calls back and forth. I want to take the time out to thank Eddie, Casey along with all the folks in your Service Department. After a very long drive we were treated very well and our new Montana fifth wheel was exactly as described on your website. The few minor discrepancies were fixed/replaced immediately. The service team was extremely helpful during our overnight stay on your lot. This is our third new RV purchase and by far the easiest purchase we have ever completed.
- Art and Eileen S. from Greenwood, CA
A quick note to say thanks 'Louie' for taking such good care of my family. I wasnt able to help out because I had to work but I am very pleased with our new toy when I got home. Nice hitch and stabilizer bars. Real professional outfit over there.
- Tom W.
Chad: Thank you for all of your help this past weekend. I found you and the rest of the Pete's RV Center staff to be extremely friendly and helpful. I have no problem recommending you guys to anyone I know that is looking for a camper. You and your family should be very proud of your business. I usually hate dealing with salespeople, but had no problems with anyone at Pete's RV. It was a very pleasant experience all the way around.
- Lisa P. from South Burlington, VT
My wife and I would like to thank you for everything you did. You and your team gave us an extraordinary service! Please, can you thank the employee who delivered our fifthwheel?
- Denis D.
I would just like to say that the young man Eddie that helped us at Petes RV was the nicest salesman we have ever been with. We are definitely going to buy the Montana 3665 from him in the next couple of months.I just wanted to say this to whoever was the owner if all of your company is like him you have a keeper there. Thanks for everything once again.
- George M.
Hello Joe: Arrived home safe and sound Sunday afternoon. Just wanted to pass along to you and your work mates at Petes RV my compliments on the outstanding quality of your courteous and professional service. All the best.
- Terry F. and family
I was excited to find exactly what we were looking for at PetesRV.com. Within hours of e-mailing my inquiry, we were contacted by our sales consultant, Randal. He was excellent to deal with. Prompt, courteous, knowledgeable, and informative. We are located in Eastern Ontario, Canada and had many questions/concerns about this type of purchase across the border. Randal happily assisted us. Initially our interest in dealing with Pete’s RV was solely based on great pricing. Now our decision to deal with Randal and Pete’s RV is based on the whole experience: Price, inventory, knowledge, customer service, and polite and courteous staff!
- Brad and Stacy M. from North Augusta, ON
Thank you Stan! You made our day today and we can't wait to spend time in our new summer home. You were right on time. We enjoyed meeting you.
- Ann and Judd J. from Pembroke, NH
Thanks Chad and everyone at Pete's RV for accommodating Chris and I on Friday! We love our new travel trailer and enjoyed camping in it this weekend in NH.
- Chris and Tracy S. from Haddam, CT
We want to thank Pete's RV for the warm and kind hospitality during our visit yesterday. Your showroom is beautiful and we are looking forward to coming back to pick up our camper.
- Jill M. from Lake Placid, NY
The delivery company delivered and installed the unit today. Please tell Alan that the delivery company was outstanding. The movable hitch they used to get our RV onsite was something I have never seen before. They put it exactly where we wanted it and cleared the unit out of shipping stuff, blocked and leveled it, hooked up the A/C, and dropped the front hook. Excellent job. I would not hesitate to use them again.
- Russ R. from South Newbury, NH
Thank you so much Rick for making our camping purchase so easy. We thank you for all your time and patience with us throughout our purchase. I would recommend you and Pete's RV to any one I know for their camper purchase.
- Kasey H. from Waterbury, VT
My wife and I wanted to let you know we arrived home safely in Colorado [with our 2011 Montana 3750FL]. We also wanted to convey our most sincere appreciation to you for putting people and dreams together at Pete’s RV. We thoroughly enjoyed Kyle’s smiling charm and candor, Alan and his entire technical staff in service who took the time to answer questions, and all the remaining employees of whose names we have forgotten but faces we will always remember. When we left, it was like leaving family. Truly an experience that we will pass on…Again, we cannot thank all you folks enough for making this dream come true. There is no doubt that Pete’s RV is a five star leader in the industry when it comes to customer service.
– Daniel and Darlene Gonzales, Proprietors of Elkwood Manor Luxury Bed & Breakfast in Pagosa Springs, CO
My wife and I wanted to let you know we arrived home safely in Colorado. We also wanted to convey our most sincere appreciation to you for putting people and dreams together at Pete's RV. We thoroughly enjoyed Kyle's smiling charm and candor, Allen and his entire technical staff in service who took the time to answer questions, and all the remaining employees of whose names we have forgotten but faces we will always remember. When we left, it was like leaving family. Truly an experience that we will pass on.
We drove back through Massachusetts then onto Tennessee hitting rain all the way. The Montana handles great. We then continued onto Arkansas where we stopped to see my daughter. The next day we drove to Amarillo and then onto Albuquerque and from there home.
We are now stocking the coach and are planning our next trip. Again, we cannot thank all you folks enough for making this dream come true. There is no doubt that Pete's RV is a five star leader in the industry when it comes to customer service.
- Daniel and Darlene
I just wanted to say that even though I can go right to a local RV place I will continue to go to you for parts for my pop up because of your service. I have a 1995 pop up and when I went to the dealer here to get the hook things for the curtains they told me they did not sell them and could not get them! They would not even look and see if they could get them! I traveled from Mooers NY to your place and will continue to do so to get parts and if I am ever lucky enough to get a newer pop up your store is where I will purchase it from! Your service is wonderful.
I sent this to Randy yesterday & within hours, he called with the information and other suggestions. My wife Claire & I have been looking at trailers for a while now & have not come into contact with a person of Randy’s knowledge. He showed & told us information about the units that we did not know & probably would have found out the hard way. Because of him, we purchased the unit. When I spoke to him, he thanked me for the compliments & I told him he should forward it to his boss – but he was reluctant, so I am sending you this. I believe he is an asset to your team.
Yes, It arrived on schedule, actually a little early and it is just a beautiful fiver. Was a little overwhelmed at the size of it as we look at all the units on our list at various shows with a lot of product at the sites. When it is by itself it looks twice as big !!! A good analogy is when you buy a Christmas tree it doesn't look that big till you get it home !!!! We had it delivered to our warehouse where there is a big parking lot to get some break in time. I took it home and it pulls and tracks wonderfully !!!! I have a lot of learning to do but that will come in time. The only thing I didn't see was a sewer hose. Was that not included ? I would like to thank your boss for selling the other unit as it was well worth the wait to get this unit. I love the new counter top and we are extremely very happy. Thank you and all at Pete's for making our dream come true. You are right about the price as well nobody we contacted came close to you guys. Especially here in our home state I won't go into what was asked for the unit !! Again , thank you very much and it was a pleasure to do business with Pete's Rv !!!
Kerstin & Ted
Good morning, we arrived home about 7PM, the roads were good the entire way. So happy we did it yesterday because we have rotten weather this morning! The trailer tracked very nicely and the kids were ecstatic when they saw it. No issues at the border, all went well. We will take it in for the inspection this afternoon the wash her up and put her under cover until spring. Thank you and all the Pete’s staff for making the adventure to Vermont worthwhile. I have put up the face book ‘like’ this morning, a will refer friends who are in the market.
Just wanted to let you know how happy we are with our new camper! Everything worked out great ... I will definately recommend Pete's RV, and will likely purchase from you again. (I upgrade every 2 years).
Pete's RV prices are much better than my local Connecticut Passport Dealer! Nicer people to do business ... You dont have to be locked in a fence either.
mrrangersiryogi via YouTube
We enjoyed our experience at Pete’s RV and have received excellent service when we call ... like the time we returned for a small repair.
Nancy W. from Middletown, CT
Thanks a lot Pete's RV for your excellent service. It was a pleasure meeting your team yesterday. We received good instructions from people we met. We had an excellent visit to learn everything about our Cougar Fifth Wheel. Also, thanks to the driver David. He came to our home and did a great job to park our Cougar between 2 houses and taught us how to attach it to the trucks. We did have a good experience with Pete's RV and I shared this information to my family and colleagues.
Jocelyne M. from Candiac, QC
Just wanted to let you know, we purchased a 2010 3400RL Montana two weeks before we hit the road. You guys did a great job prepping the RV and getting everything together for us within the two weeks so we could leave on time.
Bob and Kay D. from Manchester, CT
Thanks a lot for your excellent service. It was a pleasure meeting your team yesterday. We received good instructions from people we met. We had an excellent visit to learn everything abour our Cougar Fifthwheel. Also, thanks to the driver David. He came to our home and did a great job to park our Cougar between 2 houses and he teach us how to attach it to the trucks. I do not remember the name of theses persons, sorry for this. If you can, transfer my appreciation to theses persons. We did have a good experience with Pete RV and I already transfer this information to my family and collegue I'm working with. Thank you for your help.
- Jocelyne M.
I just thought you would be interested to know: We bought a 2010 Keystone Cougar 318SAB from you in January of this year. My husband quit his job in February and we left on a North American Tour in March. I own my own business and can run it remotely. That’s why we picked the 318SAB. We liked the big desk space. I return home via plane every 2-3 months for a week or two, and we plan to be out on our tour until next fall, making it an 18-month journey. My husband Matthew is chronicling it on www.gigantorandthewhale.blogspot.com. Gigantor is our giant dually-truck and The Whale is our 2010 Cougar (it’s the great white whale!). We enjoyed our experience at Pete’s and have received excellent service when we call and the one time we returned for a small repair.
- Regards, Nancy
Hi Rick, everything is great with the camper! I have been meaning to email you but just hadn’t gotten around to it. The “beast” (as we have nicknamed it) is sitting in our driveway. My daughter is enjoying her new playhouse J. We managed to find a truck to pull it although we haven’t been able to schedule having the 5th wheel installed. I appreciate all of your help and also wanted to thank the guys that took the time with Al when he picked it up to go over everything. I can’t wait to get it out of the driveway! Again, thanks for everything!
- Kelly F.
I purchased a 2011 Cougar 326MKS last month from Pete's RV Center. I could not be happier. It has exceeded my full satisfaction. The sales rep Joe Vertulli was superb as was the delivery in Maine (Bayleys) and parts dept where I ordered a cover. Everyone a Pete's RV is focused on customer satifaction. That customer focus has really impressed me as I am real finicky about my RVs. Thanks to eveyone at Pete's RV that had a hand in delivering my Cougar.
- Dana and Maria H.
Just a quick note to let you know that your service department did an excellent job in servicing my Montana. Alan Marrier was extremely helpful and put a technician on the problem immediately. Your parts department came through and we had the problem fixed and were on our way in no time at all. My wife is a happy camper now the she has a working oven!
Thanks again for your help,
- Mike M.
Just a note to tell you we made it back safely and I actually meant to email you earlier. Thanks for the great service. Also I will be sending a picture of a little ding in the right rear panel behind the door, looks like someone tagged me in a hotel parking lot. I would like to replace the panel in the near future. I am not sure if you guys can get that or not. It will take a couple of weeks until I get back home as I am offshore working. Once again Thanks for the Great Service!!
I just wanted take the time to thank you and everybody at Pete's RV for all round great service. It was very nice that you took the time to show us around the lot to find the camper we wanted. We love our new camper as do our kids. Wanted to thank Dave for showing us the new camper at our house yesterday. He took all the time we need. Have to say that our new camper is awesome!!!!
Well, everything was just like you said it would be! The trailer is perfect and my son said the driver was so nice and knowledgeable. He said that the driver brought his wife with him and that they were very professional and clean. That was his description. Anyway this whole event has been a dream come true for my husband and myself and we have you to thank for that. I really can't believe our good fortune to get you the day we called Pete's RV. From the start you were kind, personable, and honest. It was evident that you wanted to help us find what we were looking for and you definitely did that and a lot more. Simple words like, "thank you" just do not seem to be enough.
When we do start traveling we will be stopping by to meet you and thank you in person. Take care of yourself and we will see you sometime.
- Frank and Michelle V.
Thank you so much for the work you performed on our camper. You guys went out of your way to replace our shower unit. All of you went "above and beyond" to take care of us! We will always remember the excellent care and concern that was shown to us. We will recommend Pete's RV center to anyone we hear of that is interested in camping. Thank you again for everything! You are a great group of people.
- Ken and Deb Y.
W. Chazy, NY
The reason for this letter is due to the fact of my visit to the service department on November 3, 2009. I had previously purchased my RV from Pete's and so have used the service department previously. Always all personnel has been polite and well informed.
On this date when leaving to drive home ... on I89 I noticed that the legs of the awning were detached and waving in the air. So with emergency lights on I continue to the truck pull off and there called the service department. They did say that the RV was washed (which was great) yet they would check on the awning. Immediately the service person continued by relating that someone was on their way to help and solve the problem. This person arrived very quickly and solved the problem.
The service department followed up with additional calls ... "Was I all right, etc." and quickly admitted it was their fault. This honesty and concern I really appreciated since it is not always communicated to the customer. As you know purchasing an RV is relatively an easy event yet service and continued concern to me makes the difference.
I do appreciate this service and the personnel at Pete's RV Center.
- Ms. C.
I would like to thank your company for providing us with Louie Cooper as our sales rep. I have no idea how lucky we were to get him, Louie has been hounded by so many calls from me, Iam surprised he didn't put a block on his phone. Besides changing my mind a zillion times, he has always been patient and professional through this entire thing. I'am looking forward to receiving our Cougar 318 SAB. I have recommended several customers to your company because of him. My brother bought a Mountaineer also and will receive deliverly around the same time that we do. We live in Utah and would never think of buying anywere else but through Pete's RV. Thank you again Louie for all your help, maybe some day we will get your way. Your company knows what an asset you are to them. Thank you again.
- Carol S.
Saratoga Springs, Utah
Joe, we had our first trip with the new camper. Everything went great. We definitely chose the right model AND the right dealer. I cannot tell you how happy we are with the decision to go with Pete’s. We were somewhat nervous because it just seems like things never quite turn out like they should, and other dealers are very negative on the internet sales process. We heard everything from "they cannot sell it for that" to "there must be something wrong with the unit" In this case, everything worked out just like you said it would. You worked with us through half a dozen models, and never seemed to lose confidence. The delivery driver was punctual, very courteous, and delivered the coach right to our driveway as agreed. A bit of a challenge due to the driveway and other parked cars, but obviously he had done this before. He opened the slides and was knowledgeable about the unit. In the end, we got exactly what we wanted, and saved THOUSANDS Please let everyone at Pete’s know how pleased we are. Thank you again.
- Bill L.
Thank you so much for your good & fast service. We really appreciate it. We have told all of our friends how happy we are with Pete’s RV and its GOOD deals and even better service. We look forward to working with you in the future.
- Bob & Nancy W.
Just a short note to thank you all for your help and going the extra mile to find just the right used mirror to replace my damaged one on my Georgia Boy Motor Home.
My Trip to FL. Will be greatly safer with this replacement part from your inventory. My sincere thanks to your service manager for not giving up looking for my much needed, hard to find exterior front outside mirror. Also a big thank you to Don for his friendly, helpful service at the front counter. My experience with your establishment was a good one and it was a pleasure doing business with you all. Nancy at the front desk was very encouraging to my brother-in-law that our needs could be met.
PS: Thanks for the apples, they were delicious! Nice Vermont touch!
- John S.
Merritt Island, Fl.
I recently had a problem finding a blown fuse in the towing lights electrical package on my motorhome. I had researched the problem for 2 days when I decided to call Pete’s RV for help. After a 2 minute conversation with Peter in the service department I located the fuse and was able to fix the problem. My thanks to Peter and all the people in the service department who again helped me with an RV problem.
- Jim K.
Just wanted to thank you for all your hard work! The purchase was a smooth process and your attention to detail was remarkable considering you were very out of the office working at the fair at the time. You are a true leader of quality customer care! I can only hope that more service and sales minded businesses follow your example of dedication to people.
- Douglas Z.
On Monday morning, August 17th, as we were preparing to head home to New Hampshire, after attending the RV rally at the Expo Center, we found ourselves with an awning problem. One of the maintenance men at the Expo directed us to your location. I am writing to you to express our thanks to Alan Marrier, Service Advisor, and two technicians, Peter an Dana. Upon arrival at about 9 AM, I was directed to Alan, who greeted me and said he would be with us in a couple of minutes. As promised, he came out to the yard, took a quick look and said, stand by, I’ll get someone to take care of the problem. In less than a half hour, Peter, Dana and for a brief minute or two, Alan, who came out to check on the progress of the repair, had the problem corrected. What happened next, we found unusual in today’s business. Peter took a few minutes to show my wife and I what had caused the problem, and more importantly, how to prevent it, and if needed, how to correct it. Being relatively new RVers, we were very satisfied with how a drop-in customer was treated and taken care of in such a short period of time by employees of your firm.
Please express our thanks again to the three gentlemen who made our trip home safe and pleasant, knowing there are still people in business who still take pride and compassion in their work. Sincerely with thanks,
- Doug and Anne B.
Hi Alan, THANK YOU so much for everything. The camper’s back, I LOVE the new tires, and we’re heading out camping tomorrow. Sorry I was a little hard on you ... but again thanks for the exceptional service. Most sincerely,
- Lynn M.
I just wanted to say thank you for a pleasant buying experience on our 2009 Outback. This was the first time we have made a purchase like this over the internet. Living in Alabama and Pete's RV in Vermont, you described everything to us that we were getting. It was a great experience. The delivery was excellant and earlier than expected. Thank you for a great experience.
- Stan & Beth
I wanted to tell you that I stopped in to pick up my camper last Friday. The service team actually washed my camper before they handed it over. I can tell you that this type of service is why I continue to use your organization. Please make sure that the service team knows that we appreciate their efforts.
In October of 2207 we took delivery of a 2208 Keystone Montana 5TH wheel from this dealership. Our unit had been specially ordered from the factory and as is customary with any new manufactured vehicle, during the first year of use our’s was not without its annoying problems. Upon contacting the Service Department at Pete’s we must say that they were extremely helpful with resolving each and every issue we encountered. In a couple instances when Keystone Corporation was somewhat reluctant to facilitate a satisfactory resolution, Alan Marrier or Ed Krempecke of the Service Dept. were on the phone seeking answers to ensure that the particular problem was corrected and that we were totally satisfied. One specific problem, determined by Keystone to be normal wear (after 4 months use) as justification for their refusal of coverage was corrected from within the Service Department at Pete’s, They have made every possible attempt to ensure our overall satisfaction.
Everyone at this dealership from Sales, Parts, Maintenance or any other department have always been very helpful, cordial, and attentive to our needs any time we have visited the site. We would highly recommend Pete’s RV to anyone interested in purchasing a Keystone product.
- Wilber & Nancy
With the exception of taking a shower, I pretty much went through the whole trailer today. Other than the wet area I left you a message about no apparent problems and we love it. Larry suggested that you send me a catalog so that I can see what items you sell as there are some items that he mentioned for maintenance that I never thought of as well as other items that I want to get to personalize it. I will be sure to let all know where I purchased the trailer. Thrilled with the customer service from you folks!
Just a kind word of Thanks for everything that you’ve done. Great job, on repairing the roof and etc.
A Thank You for all the help this past summer and for the work on the roof this fall. We appreciate all you’ve done for us. Have a good winter, we will see you this summer.
Richard & Lee
I want to Thank You very much for your help in the purchase of our pop-up. The one you found me is exactly what I wanted. A very small one, for one person, that has all the specs I had hoped for, at a great price. At any rate I want to say Thank You for your help and wish you a great summer.
THANK YOU PETE’S RV
THE ESSEX YOUTH HOCKEY FAMILY WOULD LIKE TO TAKE THIS OPPORTUNITY TO THANK YOU FOR YOUR GENEROUS DONATION FOR THE 2005-2006 SEASON.
THANK YOU FOR SUPPORTING YOUR LOCAL YOUTH HOCKEY ASSOCIATION
ESSEX YOUTH HOCKEY ASSOCIATION
PEEWEE B TEAM
Thanks for all your help in my new RV this Summer.
Just wanted to send a note along to you, to let you know we arrived home safe and sound Thursday evening @ approximately 7:30pm, all went very well - think the 5th wheel and I have mated quite well. Many Thanks to you for your courtesy and professionalism. We appreciated all of the friendly tips and info. Wishing you and yours a great summer.
Joe and Karen
Your service man Tim, was here this morning to take care of a list of problems that I had reported. I want to compliment him on being on time, (10 minutes early), very courteous and performing the service in a timely manner. He knew exactly how to solve each problem and offered some very helpful advice to me as a novice camper. You are very fortunate to have a person of his character and expertise as part of your team.
Linda and I want to thank you for your time educating us on RV’s. We still haven’t decided on a course of action although I think we now have a better understanding of the upsides and downsides of various RV offerings.
We did decide on one thing though. If we went with any RV it would have to have a permanent bed and not something that converted into a bed and be no smaller than the size of a Lexington.
If you think there is something that we might be interested in, please keep us in mind.
You all take such good care of us, you put up with us when we didn’t buy anything and haven’t missed a beat since we did. We don’t go for the lowest price always, but we do go where the Service is the Best and that is Pete’s.
It’s always fun to go in and buying our trailer was just a truly great adventure.
You make us feel special and welcome always.
Thank you for washing the trailer this week when it was in for service. It was such a wonderful extra.
Tom and Barb
So they delivered my trailer Friday…something about it:
The only complaint I have is that the boss left too early to receive my thanks. Please let him know that I recognized the very good quality of the delivery and set up of our new RV.
Pierre & Nicole
We are the owners of a new Gulfstream Motor Home. Since taking delivery of this unit we have had constant problems with our satellite dish and TV system. After contacting both the dealer and manufacturer of both the system and the unit we were frustrated with constant problems with this unit. We were of course very aggravated with the problem and inability of anyone to pinpoint our problem so that it could be corrected.
While traveling in your area the problem again occurred. We contacted your establishment from your listing in the telephone book. Your service manager told us that your service department was fully booked but if we brought the unit in they would try to get one of your techs to look at it and see if he could make a recommendation to its cause and suggestion as to how to correct it. When we arrived at your service area Mr. Terry Shepard inspected the unit and was able to tell us what the problem was and how to correct it. He spend much time with us and gave us wonderful help and advice. As of now we have had no further problems with this unit.
In these days of less than stellar service at so many locations it was a pleasant surprise to receive such pleasant and helpful service. Every person we contacted in your organization was pleasant and helpful. We commend you on putting together a staff of helpful people.
We would appreciate your informing Mr. Shepard that out TV and satellite dish have worked perfectly since we were there.
Don and I want to Thank you for all the work you have done on our RV. You don’t know how much it has meant to us knowing that you have stood by your word and have helped us so tremendously with the cost of the repairs. Words are hard to express how much we appreciated everything. Thanks again for caring and taking such good of us. Pete’s RV should be proud of its staff and we will always remain a customer there and we will tell our friends
Don & Lynn
I’m writing to congratulate you and your staff for something that we don’t find anymore, it’s called customer service.
About 1-½ years ago, I purchased a 2000 Georgie Boy Motor home from you, and that negotiation went just fine. It wasn’t until I owned the unit, traveled with it and from time to time began to need assistance. Then I discovered the outstanding customer service that I mentioned before. Whenever I called and spoke to Ed or Pete or someone else, they took the time to solve my problem, no matter how long it took. They were knowledgeable and patient. About a week and a half ago traveling South, I had another incident and need some advice, and again the same thing happened. When I hung up with Ed, I said to my wife “I’ve got to write a letter to the owner”. These people have really lived up to their promise of Customer Service.
Thank you for creating this experience - keep up the good work.
We would like to thank you most sincerely for all you have done to repair the many problems with our trailer. We have never been disappointed with your service and continuing attention to problems both large and small. We do not hesitate to send friends to Pete’s when they are thinking of buying an RV and will continue to do so.
Will be back in VT in the Spring and will see everyone then. Our best to all.
Ray and Gloria
Mark and I both want to Thank You for the great service. We now have a stove/oven at no charge and I am thrilled. The customer service at Pete’s RV goes above and beyond. We will defiantly spread the word. Again Thank You
Karen and Mark
I hope all is well my friend….I guess the spirits are good this morning with Lester’s No hitter last night. The Yankees got beat up pretty good also. They look real good in last place…….
Your man was over to see us on Sunday, He took care of business. A real nice guy and a fine ambassador for Pete’s. Polite, very clean and friendly. He even took off his shoes which made the wife real happy. Thanks to you all for taking care of business.
The only thing that remains broken is the small plastic blind in the kitchen window. I will bring it over to you when I get a chance.
That’s about it, would you be kind enough to pass along my thanks to your service man.
Have a Good one,
We want to Thank You very much for sending the rubber ends for our two chains. They arrived a day before we left home.
It’s people like you that make the world a better place.
You make Pete’s RV a great place to do business.
Thank you very much.
Wyman and Norine
Just a quick note to say Thank You.
We had really not expected to buy a new 5th wheel camper, but as it worked out the “COUGAR” met nine out of the ten parameters which we had set for ourselves.
Another factor was your ability to present your product to us, and then allow us the flexibility to make our own informed decision.
Thank you again.
First of all I would like to thank you very much for helping Britt and myself with getting the pop-up. I was very happy with your service and all the other people involved. I got it up to Newport with no problem at all. I have a question, I am looking for a portable gray water tank, Now I have found one that Coleman shows on their website, if you scroll down you will see a link and a picture for portable gray water storage system. I was wondering if you are able to get that with the mounting underneath? If you are able to would you be able to get me a price and then I will let you know if I would like y you to get one in for me. You can e-mail me with an answer, once again I would like to thank you and all the personnel at Pete’s RV for your outstanding service.
Phil & Britt
I would like to say thank you for the service I recently received. Pete’s shop could not have done a better job. You made me feel as though you had know me for a long time, very customer friendly as was everyone that I came in contact with while I was there, including the tech that performed the work.
I am well satisfied with the workmanship and the way that my wife and I and another coach that was traveling with us was treated.
We love out Ultrasport and because of the way that we were treated we will not hesitate to purchase another. I will continue to recommend Pete’s RV Center to our friends.
My wife and I have been RVing since 1980, we have had a number of campers from tag a longs to 5th wheels to motor homes. I don’t think I have ever been at a Dealership for repairs and been treated as well as the people at Pete’s RV treated us. The folks in service go out of their way to accommodate you. Their service is definitely customer friendly and makes you feel at home. The owner could not do enough for us including offering us a vehicle to drive around in when he thought we didn’t have a car. The receptionist even offered us her car.
All in All the whole experience has been very pleasant and something that we will tell our friends about. Thank you again for going above and beyond, but Pete’s RV does have that reputation.
Arthur and Bette
Thanks…..for your great service and concern. Great trip 3280 miles. Look for a write up in the Motor Home Magazine on Pete’s RV.
Bill & Maddy
We want to thank all of you at Pete’s RV Center, for your help in repairing the items on out new Lexington RV.
The trip home was quiet and the problem with the awning seems to be corrected.
The guys in your service department have been very helpful and courteous in person and on the telephone. They even threw out the old donuts in the coach since we had to leave it over a long period of time.
We received the package documenting the work done via UPS the day after we picked it up so we could put it in our records.
Please give the guys a copies of this note and thanks again.
Mary & Ed
Thank you for your support of the Make-A-Wish Foundation of Vermont. Your in-kind gift of a very generous discount on the RV for the Wish Family is greatly appreciated, and it helps us as we make dreams come true every day for very special children. The children we serve have been forced to put their childhoods on hold while they deal with more pain and fear than any child should ever have to experience, and we can help by granting their wish.
Since the inception of our Vermont chapter 14 years ago, more than 320 wishes have been granted throughout the State. We granted 43 wishes last fiscal year and are expecting to grant between 40 and 50 this year. Throughout in kind supporters, we are able to stretch every dollar we receive to fulfill each Childs wish. We are so grateful for your donation that helps children of Vermont living with life-threatening medical conditions. The types of wishes granted are nearly unlimited, and the children get the change to spend some time away from doctors and treatments.
A wish keeps hope alive for the children, their families and the community. If a child’s wish can come true, imagine what else might be possible.
Make-A-Wish Foundation of Vermont
Thank You so much Your driver was really nice, very competent as well as friendly and helpful. We thank you for a good experience from beginning to end.
FMCA NATIONAL OFFICE
8291 CLOUGH PIKE
CINCINNATI, OH 45244
My wife and I have been RV travelers for nearly 12 years and in 2002 we purchased a new Damon Intruder RV with the intent of becoming “full timers”. The model we chose had a Workhorse Chassis and drove like a dream. However, in the nearly 4 years out windshields popped and had to be reset 5 times. Our Dealer Pete’s RV Center in South Burlington, VT worked diligently to try to find the reason for this problem.
At the Southeast FMCA RALLY in Brookville, Florida this February, I attended a seminar sponsored by Workhorse Corp. It was there that I learned Workhorse had some problems with the front-end shocks on some models manufactured in 2002 and 2003. I passed this information on to my dealer who once again contacted Damon Corp.
To the credit of Damon Corp and Workhorse Corp., Workhorse reimbursed the cost of replacing the front end shocks to me, even though I was presently beyond the 3 year warranty period.
Damon Corp. and Workhorse Corp. proved that good American Companies would stand behind their products. But even more important, it is the selection of a reputable Dealer like PETE’S RV Center.
We want to Thank your service dept. personnel.
Recently while on a vacation in a remote area of the Adirondacks, our refrigerator quick working on gas. Since we were dry camping it was a crisis. After finding a location where a cell phone would work (high on a rock) I was able to contact your service dept. and explained our problem to a service tech. He walked me thru the procedure of bleeding the propane tanks. We returned to camp, followed his instructions and it started. The tech was patient and knowledgeable with me on the phone. Our problem was solved and we appreciated all you did to help us.
Ralph and Cindy
P.S. We didn’t have to ruin out vacation to find a repair shop.
We wish to Thank each one of you who work at Pete’s RV. Over the years of doing business with you, we have noticed the same people working there which should show anyone that this is a top quality operation.
The courtesy and concern shown to us with problems on our last vehicle was outstanding. I think the heart of a good dealership lies in their service department and this time it sure proved that true. They helped us find problems that were not due to any fault of theirs and listened patiently to my ranting and raving. Thank you to the young man who called us early one morning and gave us the answer to solve a problem with our levelers. He said he thought about it during the night and finally solved it. Thank you for the “dog cookies” you keep and finally thank you all for making people feel special for doing business with you.
We look forward to this new vehicle we are trading for and hope to continue seeing our country that we so enjoy.
Jim and Nancy
Finally made it south it’s great to be here, took us 3 days 1 bad day of traveling “weather” it’s nice to do summer camping in February and March. We wouldn’t be here though if it wasn’t for Pete’s RV Center’s great service Dept. The day before we were supposed to leave our furnace stopped working. Pete’s got us right in that same day without an appointment and solved our situation. We were able to leave on schedule. Thanks again.
See you in the spring!
Paul & Nancy
George and I would like to Thank you for helping us to reach our dreams. The motor home runs great. Everything is wonderful. We are staying at his brothers in Monroe NC for a week then Florida.
George & Sandy
After traveling 700 miles from Chesapeake, VA to Essex Junction VT to attend the Masonic Rally (National Camping Travelers), my wife and I were traveling in a 36 ft. Holiday Motor Home.
Arriving safely and being parked at the Champlain Valley Exposition Center, I discovered a bad leak from the transmission. Being a stranger in a state where I did not know anybody, so I went to Pete’s RV center for help.
Pete’s RV center is to be commended and fortunate to have in their employment such wonderful and kind people, in helping me to get the transmission repaired and doing a great job getting me on the road again.
In my time of trouble Pete’s RV Center was a friend in deed, and I will forever be grateful.
I just want to thank you and the entire service dept, for all your help fixing my camper. Ed, you and the service team at Pete’s have been like a second family to me, always concerned. At my age I can’t remember everyone, but mainly you Ed, and Patty, Randy, Al, Devra, and service manager and all technicians.
Sally J Wray
Thank you for your service today when my husband and I brought our camper in for a repair. We were apprehensive, you were great. Very Nice!
To Pete’s RV Crew
Your thoughtfulness is appreciated. Thank you for all the good service, we had a wonderful summer with our new trade. Enjoy the Sausage!
Paul & Nancy
Dear Ed & Alan,
Thanks for all that you do for us. We look forward to seeing you next year.
Maury and Dick Briggs
Just wanted to give a shout out about our recent Outback 29RLS purchase. We went to Pete’s RV Center in South Burlington, VT with a bit of a chip on our shoulders, but left today totally won over due mostly to our salesman. DH and I went to Pete’s on a Sunday about two weeks ago and they had lots of Outbacks in stock, outside all locked, so DH and I went inside, I went to the ladies room, DH went looking for salesman. I came out of the ladies room to hear DH shout “Holy Cow you scared me” followed by two men laughing!! Anyway the other laugh was coming from our salesman. He trudged outside with us, through ice and snow battery pack in tow!! We looked at a minimum of 7 TT’s and 5ers, some Outbacks and some not. After about an hour our salesman told us he was only there to meet with another customer!! It was Sunday and the dealership was closed!! We said, “go take care of them, we’ll come back during open hours”, and our salesman said they were being taken care of, and kept right on with us, BUT as a former salesperson myself, I made him go at least check in. He did, and came back to us in the 29RLS, we ran some numbers, etc and after about three hours total, we all went home. Over the course of the next two weeks, we looked again and again, and our salesman was a trooper, putting out slides, answering questions, always with a smile. We didn’t want to sign papers until after our local show, but wanted to close by the 29th, so our salesman got to put our sale in his Feb. count. (Again previous sales person Feb in VT is a tough month) So we went to the show the morning of the 29th, didn’t see anything that beat our Outback, and went back to Pete’s RV Center, and signed the papers.
Thanks to all at Pete’s RV Center!
Ember and DH
We want to thank your service department personnel. Recently while on a vacation in a remote area of the Adirondacks, our refrigerator quit working on gas. Since we we’re dry camping it was a crisis. After finding a location where a cell phone would work (high on a rock) I was able to contact your service dept. and explained our problem to a service tech. He walked me thru the procedure of bleeding the propane tanks. We returned to camp, followed his instructions and it started! The tech was patient and knowledgeable with me on the phone. Our problem was solved and we appreciate all you did to help us.
Ralph & Cindy VanEss
P.S. We didn’t have to ruin our vacation to find a repair shop!
Elise & I thank you for the most pleasant albeit whirlwind sales experience. We know the Lexington will become a pleasant addition for us. I want you to know and spread the word, that a significant part of our decision was based on the friendly ‘tone” of the business place and the staff. The interaction between staff members, the fact that you addressed every one by name, as acknowledging them as people, impressed us greatly, for it was how we ran our business.
Randy was over to see us on Sunday! He took care of business. A real nice guy and a fine ambassador for Pete’s. polite, very clean, & friendly. He even took off his shoes which made the wife real happy. Thanks to you & Terry for taking care of business.
Have a good one!
Mark and I both want to thank you for the great service. I am thrilled. The customer service at Pete’s RV goes above and beyond. We will definitely spread the word. Again thank you.
Here is the receipt for the electric jack we had to replace on our trip from Vermont to Florida. We had the furnace looked at yesterday by Florida Outdoors and they determined that it is the fan motor and sail switch that needs to be replaced. Unfortunately they did not have the parts in stock and we are leaving for LA in two days. We will have it repaired once we get settled again. The repair has been pre-approved by Easy Care.
Thank you for taking care of the reimbursement for the electric jack. We greatly appreciate your assistance with this matter please call me if you should have any questions.
We are so thoroughly impressed with you, your service and in Pete’s RV Center overall. The service we have received has brought us much peace of mind. You have been extremely helpful, patient, and simply a pleasure to work with over the last 2 months. Thank you again for all you have done.
Dear Mr. Shepard,
I’m writing to congratulate you and your staff for something that we don’t find anymore – it’s called customer service.
About 1-1/2 years ago, I purchased a 2000 Georgie Boy from you and that negotiation went just fine. It wasn’t until I owned the unit, traveled with it, and from time to time began to need assistance. Then I discovered the outstanding customer service that I mentioned before. Whenever I called and spoke to Ed or Pete or someone else, they took the time to solve my problem, no matter how long it took. They were knowledgeable and patient. About a week and a half ago, traveling South, I had another incident and needed some advice, and again the same thing happened. When I hung up with Ed, I said to my wife “I’ve got to write a letter to the owner. These people have really lived up to their promise of customer service.”
Thank you for creating this experience – keep up the good work!
We want to say a big ‘thank you’ to the crew that came to work on our new camper in Concord, Vt. Yesterday. They were very polite, knowledgeable, and more than willing to share their expertise with everyone around. They were very concerned about making sure that we were happy, and we were. They’re a great asset to your business.
Clem & Carole Fournier
What a gem you are. Patient with all my questions and always wearing a smile. I’ve already conditioned the roof and I’m 2/3’s finished with waxing her. Once I started digging in I realized how much your service department had done. Your department is amazing. What a great reflection for Pete’s RV. Always putting the customer first. I didn’t get his name so please send a thank you to the gentleman who installed the gooseneck adaptor. He did a great job. And he made us a priority. Please thank him again for us. And thank you for your kindness.
Craig and Birgit Wood
P.S. Thank you for the new battery also.