Customer Testimonials
Thank you so much for the work you performed on our camper. You guys went out of your way to replace our shower unit. All of you went "above and beyond" to take care of us! We will always remember the excellent care and concern that was shown to us. We will recommend Pete's RV center to anyone we hear of that is interested in camping. Thank you again for everything! You are a great group of people.
- Ken and Deb Y.
W. Chazy, NY
Dear Sir:
The reason for this letter is due to the fact of my visit to the service department on November 3, 2009. I had previously purchased my RV from Pete's and so have used the service department previously. Always all personnel has been polite and well informed.
On this date when leaving to drive home ... on I89 I noticed that the legs of the awning were detached and waving in the air. So with emergency lights on I continue to the truck pull off and there called the service department. They did say that the RV was washed (which was great) yet they would check on the awning. Immediately the service person continued by relating that someone was on their way to help and solve the problem. This person arrived very quickly and solved the problem.
The service department followed up with additional calls ... "Was I all right, etc." and quickly admitted it was their fault. This honesty and concern I really appreciated since it is not always communicated to the customer. As you know purchasing an RV is relatively an easy event yet service and continued concern to me makes the difference.
I do appreciate this service and the personnel at Pete's RV Center.
Sincerely,
- Ms. C.
I would like to thank your company for providing us with Louie Cooper as our sales rep. I have no idea how lucky we were to get him, Louie has been hounded by so many calls from me, Iam surprised he didn't put a block on his phone. Besides changing my mind a zillion times, he has always been patient and professional through this entire thing. I'am looking forward to receiving our Cougar 318 SAB. I have recommended several customers to your company because of him. My brother bought a Mountaineer also and will receive deliverly around the same time that we do. We live in Utah and would never think of buying anywere else but through Pete's RV. Thank you again Louie for all your help, maybe some day we will get your way. Your company knows what an asset you are to them. Thank you again.
-
Carol S.
Saratoga Springs, Utah
Joe, we had our first trip with the new camper. Everything went great. We definitely chose the right model AND the right dealer. I cannot tell you how happy we are with the decision to go with Pete’s. We were somewhat nervous because it just seems like things never quite turn out like they should, and other dealers are very negative on the internet sales process. We heard everything from "they cannot sell it for that" to "there must be something wrong with the unit" In this case, everything worked out just like you said it would. You worked with us through half a dozen models, and never seemed to lose confidence. The delivery driver was punctual, very courteous, and delivered the coach right to our driveway as agreed. A bit of a challenge due to the driveway and other parked cars, but obviously he had done this before. He opened the slides and was knowledgeable about the unit. In the end, we got exactly what we wanted, and saved THOUSANDS Please let everyone at Pete’s know how pleased we are. Thank you again.
-
Bill L.
Thank you so much for your good & fast service. We really appreciate it. We have told all of our friends how happy we are with Pete’s RV and its GOOD deals and even better service. We look forward to working with you in the future.
-
Bob & Nancy W.
Littleton, NH
9.28.09
Service Dept.,
Just a short note to thank you all for your help and going the extra mile to find just the right used mirror to replace my damaged one on my Georgia Boy Motor Home.
My Trip to FL. Will be greatly safer with this replacement part from your inventory. My sincere thanks to your service manager for not giving up looking for my much needed, hard to find exterior front outside mirror. Also a big thank you to Don for his friendly, helpful service at the front counter. My experience with your establishment was a good one and it was a pleasure doing business with you all. Nancy at the front desk was very encouraging to my brother-in-law that our needs could be met.
PS: Thanks for the apples, they were delicious! Nice Vermont touch!
Sincerely,
- John S.
Merritt Island, Fl.
Thanks again,
I recently had a problem finding a blown fuse in the towing lights electrical package on my motorhome. I had researched the problem for 2 days when I decided to call Pete’s RV for help. After a 2 minute conversation with Peter in the service department I located the fuse and was able to fix the problem. My thanks to Peter and all the people in the service department who again helped me with an RV problem.
-
Jim K.
9-11-09
Louie,
Just wanted to thank you for all your hard work! The purchase was a smooth process and your attention to detail was remarkable considering you were very out of the office working at the fair at the time. You are a true leader of quality customer care! I can only hope that more service and sales minded businesses follow your example of dedication to people.
Thanks again,
-
Douglas Z.
8-26-09
Dear Sir:
On Monday morning, August 17th, as we were preparing to head home to New Hampshire, after attending the RV rally at the Expo Center, we found ourselves with an awning problem. One of the maintenance men at the Expo directed us to your location. I am writing to you to express our thanks to Alan Marrier, Service Advisor, and two technicians, Peter an Dana. Upon arrival at about 9 AM, I was directed to Alan, who greeted me and said he would be with us in a couple of minutes. As promised, he came out to the yard, took a quick look and said, stand by, I’ll get someone to take care of the problem. In less than a half hour, Peter, Dana and for a brief minute or two, Alan, who came out to check on the progress of the repair, had the problem corrected. What happened next, we found unusual in today’s business. Peter took a few minutes to show my wife and I what had caused the problem, and more importantly, how to prevent it, and if needed, how to correct it. Being relatively new RVers, we were very satisfied with how a drop-in customer was treated and taken care of in such a short period of time by employees of your firm.
Please express our thanks again to the three gentlemen who made our trip home safe and pleasant, knowing there are still people in business who still take pride and compassion in their work. Sincerely with thanks,
-
Doug and Anne B.
Hi Alan, THANK YOU so much for everything. The camper’s back, I LOVE the new tires, and we’re heading out camping tomorrow. Sorry I was a little hard on you ... but again thanks for the exceptional service. Most sincerely,
-
Lynn M.
I just wanted to say thank you for a pleasant buying experience on our 2009 Outback. This was the first time we have made a purchase like this over the internet. Living in Alabama and Pete's RV in Vermont, you described everything to us that we were getting. It was a great experience. The delivery was excellant and earlier than expected. Thank you for a great experience.
-
Stan & Beth
I wanted to tell you that I stopped in to pick up my camper last Friday. The service team actually washed my camper before they handed it over. I can tell you that this type of service is why I continue to use your organization. Please make sure that the service team knows that we appreciate their efforts.
- Mark
In October of 2207 we took delivery of a 2208 Keystone Montana 5TH wheel from this dealership. Our unit had been specially ordered from the factory and as is customary with any new manufactured vehicle, during the first year of use our’s was not without its annoying problems. Upon contacting the Service Department at Pete’s we must say that they were extremely helpful with resolving each and every issue we encountered. In a couple instances when Keystone Corporation was somewhat reluctant to facilitate a satisfactory resolution, Alan Marrier or Ed Krempecke of the Service Dept. were on the phone seeking answers to ensure that the particular problem was corrected and that we were totally satisfied. One specific problem, determined by Keystone to be normal wear (after 4 months use) as justification for their refusal of coverage was corrected from within the Service Department at Pete’s, They have made every possible attempt to ensure our overall satisfaction.
Everyone at this dealership from Sales, Parts, Maintenance or any other department have always been very helpful, cordial, and attentive to our needs any time we have visited the site. We would highly recommend Pete’s RV to anyone interested in purchasing a Keystone product.
-
Wilber & Nancy
With the exception of taking a shower, I pretty much went through the whole trailer today. Other than the wet area I left you a message about no apparent problems and we love it. Larry suggested that you send me a catalog so that I can see what items you sell as there are some items that he mentioned for maintenance that I never thought of as well as other items that I want to get to personalize it. I will be sure to let all know where I purchased the trailer. Thrilled with the customer service from you folks!
Dave
Just a kind word of Thanks for everything that you’ve done. Great job, on repairing the roof and etc.
Bob
A Thank You for all the help this past summer and for the work on the roof this fall. We appreciate all you’ve done for us. Have a good winter, we will see you this summer.
Richard & Lee
I want to Thank You very much for your help in the purchase of our pop-up. The one you found me is exactly what I wanted. A very small one, for one person, that has all the specs I had hoped for, at a great price. At any rate I want to say Thank You for your help and wish you a great summer.
Betty
THANK YOU PETE’S RV
THE ESSEX YOUTH HOCKEY FAMILY WOULD LIKE TO TAKE THIS OPPORTUNITY TO THANK YOU FOR YOUR GENEROUS DONATION FOR THE 2005-2006 SEASON.
THANK YOU FOR SUPPORTING YOUR LOCAL YOUTH HOCKEY ASSOCIATION
ESSEX YOUTH HOCKEY ASSOCIATION
PEEWEE B TEAM
Thanks for all your help in my new RV this Summer.
Marge
Just wanted to send a note along to you, to let you know we arrived home safe and sound Thursday evening @ approximately 7:30pm, all went very well - think the 5th wheel and I have mated quite well. Many Thanks to you for your courtesy and professionalism. We appreciated all of the friendly tips and info. Wishing you and yours a great summer.
Regards,
Joe and Karen
Your service man Tim, was here this morning to take care of a list of problems that I had reported. I want to compliment him on being on time, (10 minutes early), very courteous and performing the service in a timely manner. He knew exactly how to solve each problem and offered some very helpful advice to me as a novice camper. You are very fortunate to have a person of his character and expertise as part of your team.
Sincerely,
Mary
Linda and I want to thank you for your time educating us on RV’s. We still haven’t decided on a course of action although I think we now have a better understanding of the upsides and downsides of various RV offerings.
We did decide on one thing though. If we went with any RV it would have to have a permanent bed and not something that converted into a bed and be no smaller than the size of a Lexington.
If you think there is something that we might be interested in, please keep us in mind.
Bob
You all take such good care of us, you put up with us when we didn’t buy anything and haven’t missed a beat since we did. We don’t go for the lowest price always, but we do go where the Service is the Best and that is Pete’s.
It’s always fun to go in and buying our trailer was just a truly great adventure.
You make us feel special and welcome always.
Thank you for washing the trailer this week when it was in for service. It was such a wonderful extra.
Thank You
Tom and Barb
So they delivered my trailer Friday…something about it:
The only complaint I have is that the boss left too early to receive my thanks. Please let him know that I recognized the very good quality of the delivery and set up of our new RV.
Thanks
Pierre & Nicole
Dear Sir,
We are the owners of a new Gulfstream Motor Home. Since taking delivery of this unit we have had constant problems with our satellite dish and TV system. After contacting both the dealer and manufacturer of both the system and the unit we were frustrated with constant problems with this unit. We were of course very aggravated with the problem and inability of anyone to pinpoint our problem so that it could be corrected.
While traveling in your area the problem again occurred. We contacted your establishment from your listing in the telephone book. Your service manager told us that your service department was fully booked but if we brought the unit in they would try to get one of your techs to look at it and see if he could make a recommendation to its cause and suggestion as to how to correct it. When we arrived at your service area Mr. Terry Shepard inspected the unit and was able to tell us what the problem was and how to correct it. He spend much time with us and gave us wonderful help and advice. As of now we have had no further problems with this unit.
In these days of less than stellar service at so many locations it was a pleasant surprise to receive such pleasant and helpful service. Every person we contacted in your organization was pleasant and helpful. We commend you on putting together a staff of helpful people.
We would appreciate your informing Mr. Shepard that out TV and satellite dish have worked perfectly since we were there.
Sincerely
Earle
Don and I want to Thank you for all the work you have done on our RV. You don’t know how much it has meant to us knowing that you have stood by your word and have helped us so tremendously with the cost of the repairs. Words are hard to express how much we appreciated everything. Thanks again for caring and taking such good of us. Pete’s RV should be proud of its staff and we will always remain a customer there and we will tell our friends
Thanks,
Don & Lynn
I’m writing to congratulate you and your staff for something that we don’t find anymore, it’s called customer service.
About 1-½ years ago, I purchased a 2000 Georgie Boy Motor home from you, and that negotiation went just fine. It wasn’t until I owned the unit, traveled with it and from time to time began to need assistance. Then I discovered the outstanding customer service that I mentioned before. Whenever I called and spoke to Ed or Pete or someone else, they took the time to solve my problem, no matter how long it took. They were knowledgeable and patient. About a week and a half ago traveling South, I had another incident and need some advice, and again the same thing happened. When I hung up with Ed, I said to my wife “I’ve got to write a letter to the owner”. These people have really lived up to their promise of Customer Service.
Thank you for creating this experience - keep up the good work.
Bob
We would like to thank you most sincerely for all you have done to repair the many problems with our trailer. We have never been disappointed with your service and continuing attention to problems both large and small. We do not hesitate to send friends to Pete’s when they are thinking of buying an RV and will continue to do so.
Will be back in VT in the Spring and will see everyone then. Our best to all.
Sincerely,
Ray and Gloria
Mark and I both want to Thank You for the great service. We now have a stove/oven at no charge and I am thrilled. The customer service at Pete’s RV goes above and beyond. We will defiantly spread the word. Again Thank You
Karen and Mark
I hope all is well my friend….I guess the spirits are good this morning with Lester’s No hitter last night. The Yankees got beat up pretty good also. They look real good in last place…….
Your man was over to see us on Sunday, He took care of business. A real nice guy and a fine ambassador for Pete’s. Polite, very clean and friendly. He even took off his shoes which made the wife real happy. Thanks to you all for taking care of business.
The only thing that remains broken is the small plastic blind in the kitchen window. I will bring it over to you when I get a chance.
That’s about it, would you be kind enough to pass along my thanks to your service man.
Have a Good one,
Ed
We want to Thank You very much for sending the rubber ends for our two chains. They arrived a day before we left home.
It’s people like you that make the world a better place.
You make Pete’s RV a great place to do business.
Thank you very much.
Wyman and Norine
Just a quick note to say Thank You.
We had really not expected to buy a new 5th wheel camper, but as it worked out the “COUGAR” met nine out of the ten parameters which we had set for ourselves.
Another factor was your ability to present your product to us, and then allow us the flexibility to make our own informed decision.
Thank you again.
Gordon
First of all I would like to thank you very much for helping Britt and myself with getting the pop-up. I was very happy with your service and all the other people involved. I got it up to Newport with no problem at all. I have a question, I am looking for a portable gray water tank, Now I have found one that Coleman shows on their website, if you scroll down you will see a link and a picture for portable gray water storage system. I was wondering if you are able to get that with the mounting underneath? If you are able to would you be able to get me a price and then I will let you know if I would like y you to get one in for me. You can e-mail me with an answer, once again I would like to thank you and all the personnel at Pete’s RV for your outstanding service.
Phil & Britt
I would like to say thank you for the service I recently received. Pete’s shop could not have done a better job. You made me feel as though you had know me for a long time, very customer friendly as was everyone that I came in contact with while I was there, including the tech that performed the work.
I am well satisfied with the workmanship and the way that my wife and I and another coach that was traveling with us was treated.
We love out Ultrasport and because of the way that we were treated we will not hesitate to purchase another. I will continue to recommend Pete’s RV Center to our friends.
My wife and I have been RVing since 1980, we have had a number of campers from tag a longs to 5th wheels to motor homes. I don’t think I have ever been at a Dealership for repairs and been treated as well as the people at Pete’s RV treated us. The folks in service go out of their way to accommodate you. Their service is definitely customer friendly and makes you feel at home. The owner could not do enough for us including offering us a vehicle to drive around in when he thought we didn’t have a car. The receptionist even offered us her car.
All in All the whole experience has been very pleasant and something that we will tell our friends about. Thank you again for going above and beyond, but Pete’s RV does have that reputation.
Arthur and Bette
Thanks…..for your great service and concern. Great trip 3280 miles. Look for a write up in the Motor Home Magazine on Pete’s RV.
Our Best
Bill & Maddy
We want to thank all of you at Pete’s RV Center, for your help in repairing the items on out new Lexington RV.
The trip home was quiet and the problem with the awning seems to be corrected.
The guys in your service department have been very helpful and courteous in person and on the telephone. They even threw out the old donuts in the coach since we had to leave it over a long period of time.
We received the package documenting the work done via UPS the day after we picked it up so we could put it in our records.
Please give the guys a copies of this note and thanks again.
Mary & Ed
Thank you for your support of the Make-A-Wish Foundation of Vermont. Your in-kind gift of a very generous discount on the RV for the Wish Family is greatly appreciated, and it helps us as we make dreams come true every day for very special children. The children we serve have been forced to put their childhoods on hold while they deal with more pain and fear than any child should ever have to experience, and we can help by granting their wish.
Since the inception of our Vermont chapter 14 years ago, more than 320 wishes have been granted throughout the State. We granted 43 wishes last fiscal year and are expecting to grant between 40 and 50 this year. Throughout in kind supporters, we are able to stretch every dollar we receive to fulfill each Childs wish. We are so grateful for your donation that helps children of Vermont living with life-threatening medical conditions. The types of wishes granted are nearly unlimited, and the children get the change to spend some time away from doctors and treatments.
A wish keeps hope alive for the children, their families and the community. If a child’s wish can come true, imagine what else might be possible.
Sincerely,
June
Make-A-Wish Foundation of Vermont
Thank You so much Your driver was really nice, very competent as well as friendly and helpful. We thank you for a good experience from beginning to end.
Jamie
READERS FORUM
FMCA NATIONAL OFFICE
8291 CLOUGH PIKE
CINCINNATI, OH 45244
Dear Editor,
My wife and I have been RV travelers for nearly 12 years and in 2002 we purchased a new Damon Intruder RV with the intent of becoming “full timers”. The model we chose had a Workhorse Chassis and drove like a dream. However, in the nearly 4 years out windshields popped and had to be reset 5 times. Our Dealer Pete’s RV Center in South Burlington, VT worked diligently to try to find the reason for this problem.
At the Southeast FMCA RALLY in Brookville, Florida this February, I attended a seminar sponsored by Workhorse Corp. It was there that I learned Workhorse had some problems with the front-end shocks on some models manufactured in 2002 and 2003. I passed this information on to my dealer who once again contacted Damon Corp.
To the credit of Damon Corp and Workhorse Corp., Workhorse reimbursed the cost of replacing the front end shocks to me, even though I was presently beyond the 3 year warranty period.
Damon Corp. and Workhorse Corp. proved that good American Companies would stand behind their products. But even more important, it is the selection of a reputable Dealer like PETE’S RV Center.
Frederick Blais
We want to Thank your service dept. personnel.
Recently while on a vacation in a remote area of the Adirondacks, our refrigerator quick working on gas. Since we were dry camping it was a crisis. After finding a location where a cell phone would work (high on a rock) I was able to contact your service dept. and explained our problem to a service tech. He walked me thru the procedure of bleeding the propane tanks. We returned to camp, followed his instructions and it started. The tech was patient and knowledgeable with me on the phone. Our problem was solved and we appreciated all you did to help us.
Thanks
Ralph and Cindy
P.S. We didn’t have to ruin out vacation to find a repair shop.
We wish to Thank each one of you who work at Pete’s RV. Over the years of doing business with you, we have noticed the same people working there which should show anyone that this is a top quality operation.
The courtesy and concern shown to us with problems on our last vehicle was outstanding. I think the heart of a good dealership lies in their service department and this time it sure proved that true. They helped us find problems that were not due to any fault of theirs and listened patiently to my ranting and raving. Thank you to the young man who called us early one morning and gave us the answer to solve a problem with our levelers. He said he thought about it during the night and finally solved it. Thank you for the “dog cookies” you keep and finally thank you all for making people feel special for doing business with you.
We look forward to this new vehicle we are trading for and hope to continue seeing our country that we so enjoy.
Thank You,
Jim and Nancy
Hello Everyone,
Finally made it south it’s great to be here, took us 3 days 1 bad day of traveling “weather” it’s nice to do summer camping in February and March. We wouldn’t be here though if it wasn’t for Pete’s RV Center’s great service Dept. The day before we were supposed to leave our furnace stopped working. Pete’s got us right in that same day without an appointment and solved our situation. We were able to leave on schedule. Thanks again.
See you in the spring!
Best Wishes
Paul & Nancy
George and I would like to Thank you for helping us to reach our dreams. The motor home runs great. Everything is wonderful. We are staying at his brothers in Monroe NC for a week then Florida.
Thanks Again,
George & Sandy
Dear sir,
After traveling 700 miles from Chesapeake, VA to Essex Junction VT to attend the Masonic Rally (National Camping Travelers), my wife and I were traveling in a 36 ft. Holiday Motor Home.
Arriving safely and being parked at the Champlain Valley Exposition Center, I discovered a bad leak from the transmission. Being a stranger in a state where I did not know anybody, so I went to Pete’s RV center for help.
Pete’s RV center is to be commended and fortunate to have in their employment such wonderful and kind people, in helping me to get the transmission repaired and doing a great job getting me on the road again.
In my time of trouble Pete’s RV Center was a friend in deed, and I will forever be grateful.
Thankfully Yours,
O.T.
Dear Ed,
I just want to thank you and the entire service dept, for all your help fixing my camper. Ed, you and the service team at Pete’s have been like a second family to me, always concerned. At my age I can’t remember everyone, but mainly you Ed, and Patty, Randy, Al, Devra, and service manager and all technicians.
Love,
Sally J Wray
Dear Alan,
Thank you for your service today when my husband and I brought our camper in for a repair. We were apprehensive, you were great. Very Nice!
Denise Russo
To Pete’s RV Crew
Your thoughtfulness is appreciated. Thank you for all the good service, we had a wonderful summer with our new trade. Enjoy the Sausage!
The Badgers
Paul & Nancy
Dear Ed & Alan,
Thanks for all that you do for us. We look forward to seeing you next year.
Sincerely,
Maury and Dick Briggs
Hey all,
Just wanted to give a shout out about our recent Outback 29RLS purchase. We went to Pete’s RV Center in South Burlington, VT with a bit of a chip on our shoulders, but left today totally won over due mostly to our salesman. DH and I went to Pete’s on a Sunday about two weeks ago and they had lots of Outbacks in stock, outside all locked, so DH and I went inside, I went to the ladies room, DH went looking for salesman. I came out of the ladies room to hear DH shout “Holy Cow you scared me” followed by two men laughing!! Anyway the other laugh was coming from our salesman. He trudged outside with us, through ice and snow battery pack in tow!! We looked at a minimum of 7 TT’s and 5ers, some Outbacks and some not. After about an hour our salesman told us he was only there to meet with another customer!! It was Sunday and the dealership was closed!! We said, “go take care of them, we’ll come back during open hours”, and our salesman said they were being taken care of, and kept right on with us, BUT as a former salesperson myself, I made him go at least check in. He did, and came back to us in the 29RLS, we ran some numbers, etc and after about three hours total, we all went home. Over the course of the next two weeks, we looked again and again, and our salesman was a trooper, putting out slides, answering questions, always with a smile. We didn’t want to sign papers until after our local show, but wanted to close by the 29th, so our salesman got to put our sale in his Feb. count. (Again previous sales person Feb in VT is a tough month) So we went to the show the morning of the 29th, didn’t see anything that beat our Outback, and went back to Pete’s RV Center, and signed the papers.
Thanks to all at Pete’s RV Center!
Ember and DH
We want to thank your service department personnel. Recently while on a vacation in a remote area of the Adirondacks, our refrigerator quit working on gas. Since we we’re dry camping it was a crisis. After finding a location where a cell phone would work (high on a rock) I was able to contact your service dept. and explained our problem to a service tech. He walked me thru the procedure of bleeding the propane tanks. We returned to camp, followed his instructions and it started! The tech was patient and knowledgeable with me on the phone. Our problem was solved and we appreciate all you did to help us.
Thanks,
Ralph & Cindy VanEss
P.S. We didn’t have to ruin our vacation to find a repair shop!
Dear Joe,
Elise & I thank you for the most pleasant albeit whirlwind sales experience. We know the Lexington will become a pleasant addition for us. I want you to know and spread the word, that a significant part of our decision was based on the friendly ‘tone” of the business place and the staff. The interaction between staff members, the fact that you addressed every one by name, as acknowledging them as people, impressed us greatly, for it was how we ran our business.
Regards,
Woody
Randy was over to see us on Sunday! He took care of business. A real nice guy and a fine ambassador for Pete’s. polite, very clean, & friendly. He even took off his shoes which made the wife real happy. Thanks to you & Terry for taking care of business.
Have a good one!
Ed Graveley
Mark and I both want to thank you for the great service. I am thrilled. The customer service at Pete’s RV goes above and beyond. We will definitely spread the word. Again thank you.
Karen Walker
Dear Ed,
Here is the receipt for the electric jack we had to replace on our trip from Vermont to Florida. We had the furnace looked at yesterday by Florida Outdoors and they determined that it is the fan motor and sail switch that needs to be replaced. Unfortunately they did not have the parts in stock and we are leaving for LA in two days. We will have it repaired once we get settled again. The repair has been pre-approved by Easy Care.
Thank you for taking care of the reimbursement for the electric jack. We greatly appreciate your assistance with this matter please call me if you should have any questions.
We are so thoroughly impressed with you, your service and in Pete’s RV Center overall. The service we have received has brought us much peace of mind. You have been extremely helpful, patient, and simply a pleasure to work with over the last 2 months. Thank you again for all you have done.
Sincerely,
Kristine Ulrich
Dear Mr. Shepard,
I’m writing to congratulate you and your staff for something that we don’t find anymore – it’s called customer service.
About 1-1/2 years ago, I purchased a 2000 Georgie Boy from you and that negotiation went just fine. It wasn’t until I owned the unit, traveled with it, and from time to time began to need assistance. Then I discovered the outstanding customer service that I mentioned before. Whenever I called and spoke to Ed or Pete or someone else, they took the time to solve my problem, no matter how long it took. They were knowledgeable and patient. About a week and a half ago, traveling South, I had another incident and needed some advice, and again the same thing happened. When I hung up with Ed, I said to my wife “I’ve got to write a letter to the owner. These people have really lived up to their promise of customer service.”
Thank you for creating this experience – keep up the good work!
Sincerely,
Bob Diehl
We want to say a big ‘thank you’ to the crew that came to work on our new camper in Concord, Vt. Yesterday. They were very polite, knowledgeable, and more than willing to share their expertise with everyone around. They were very concerned about making sure that we were happy, and we were. They’re a great asset to your business.
Clem & Carole Fournier
Dear Alan,
What a gem you are. Patient with all my questions and always wearing a smile. I’ve already conditioned the roof and I’m 2/3’s finished with waxing her. Once I started digging in I realized how much your service department had done. Your department is amazing. What a great reflection for Pete’s RV. Always putting the customer first. I didn’t get his name so please send a thank you to the gentleman who installed the gooseneck adaptor. He did a great job. And he made us a priority. Please thank him again for us. And thank you for your kindness.
Craig and Birgit Wood
P.S. Thank you for the new battery also.